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Our Terms and Conditions

These Terms and Conditions govern your use of the Rabona Casino platform at rabonacasino-aud.com. Please read them carefully before you register, deposit or place any wager.

Accepting Our Terms

By opening an account, logging in, depositing funds or playing any game on our platform, you confirm that you have read, understood and accepted these Terms and Conditions in full. The agreement takes effect from the moment you first access any part of our services and continues for as long as your account remains open.

If you do not agree with any part of these terms, you must not register or play. Where any provision conflicts with mandatory law applicable in your jurisdiction, that provision applies only to the extent permitted, and the remaining terms stay in force.

  • These terms apply to all products on our platform, including casino games, live dealer tables, the sportsbook and any promotions.
  • Specific promotion or tournament rules may supplement these terms; where they conflict, the promotion rules prevail for that promotion.
  • We may require you to confirm acceptance of updated terms before you continue playing.

Who May Register

You may open an account only if you are at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher, and you are not resident in a restricted territory. We operate under licence 8048/JAZ2020-13 issued in Curaçao, and residents of the United States, the United Kingdom, Spain, France, the Netherlands, Belgium, Italy, Denmark, Portugal, Russia, Ukraine and other listed jurisdictions may not use our services.

Each player may hold one account only, registered in their own legal name. Duplicate accounts held by the same person, household, shared device or shared IP address may be closed and balances forfeited.

  • Registration requires your full legal name, date of birth, residential address and valid contact details.
  • You must complete our Know Your Customer verification before your first withdrawal by providing photo ID, proof of address and payment method verification; checks are usually completed within 24 to 72 hours.
  • You are responsible for keeping your login details confidential and for all activity under your account.
  • We may request updated verification documents at any time to meet our regulatory and anti-money laundering obligations.

Deposits and Withdrawals

You can deposit from 20 AUD using PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, MuchBetter, bank transfer or supported cryptocurrencies. Withdrawals are available from 20 AUD, with limits of 3,700 AUD per day and 18,500 AUD per week, and we process payout requests within 0 to 24 hours. We charge no fees on deposits or withdrawals.

Funds must be wagered at least once before withdrawal, and withdrawals must generally be returned via the same method used to deposit. An account that remains inactive for 12 consecutive months is treated as dormant, and we may apply an administrative fee to dormant balances in line with our published schedule.

How Our Bonuses Work

Bonus funds, free spins and cashback are governed by the specific terms published with each promotion, and those terms form part of this agreement. Unless a promotion states otherwise, bonus funds carry a 35x wagering requirement, must be completed within 10 days, and the maximum permitted bet while a bonus is active is 5 AUD per spin or round.

Certain games contribute at a reduced rate or not at all toward wagering; the contribution table in each promotion rules page is authoritative. winnings cap or game restriction stated in promotion terms applies.

  • 1. Bonuses are limited to one per player, household, payment method and IP address unless expressly stated otherwise.
  • 2. Wagering must be completed before bonus funds convert to withdrawable cash.
  • 3. Expired bonuses and unused free spins are removed from the account without compensation.
  • 4. Bets placed on excluded games while a bonus is active may void the bonus and any winnings derived from it.
  • 5. Promotion abuse, as described in the next section, forfeits all bonus funds and associated winnings.

Conduct We Prohibit

We reserve the right to withhold withdrawals, void winnings and close accounts where we identify fraud or misuse of our services. Prohibited practices include multi-accounting, bonus abuse, collusion between players, the use of bots, scripts or automated tools, exploiting software faults, and chargebacks or payment disputes made in bad faith.

You must not access our platform from a restricted country, and the use of VPNs, proxies or similar tools to disguise your location is a material breach of these terms. We may verify your location through IP checks and other tools at any time.

Setting Limits With Us

Gambling must stay a form of entertainment, never a source of income or a way to recover losses. Through your account settings you can set daily, weekly and monthly deposit limits, loss limits and session reminders, and our support team is available 24/7 by live chat or email at [email protected] to apply these for you.

You may self-exclude for a fixed period or permanently at any time, and a cooling-off option is available for shorter breaks. We also monitor play patterns for signs of harm and may contact you or apply protective measures where indicators suggest you are at risk. Free, confidential support is available in Australia through Gambling Help Online on 1800 858 858.

Once a self-exclusion is confirmed we will close your account for the chosen period and remove you from promotional communications. Self-exclusion cannot be reversed before it expires.

Closing Accounts and Disputes

You may close your account at any time by contacting our support team; any withdrawable balance will be returned to you through your verified payment method. We may also suspend or close an account where we reasonably believe a breach of these terms, unlawful conduct or a risk of harm exists.

If you have a complaint, contact our support team first and we will aim to respond promptly; most matters are resolved at this stage. Unresolved disputes may be escalated to our management and you will receive a written outcome together with any further options available to you.

  • Complaints should include your account details, the date and time of the relevant events, and any supporting evidence.
  • Our services are operated by Araxio Development N.V., and these terms are governed by the laws applicable to our licensing jurisdiction in Curaçao.
  • Nothing in these terms limits your rights under mandatory consumer protection law in your country of residence.

When We Change Terms

We may amend these Terms and Conditions at any time to reflect changes in law, licensing requirements, our products or responsible gambling obligations. The current version is always published on this page, and the date of the last update is shown at the top.

For material changes affecting your rights, obligations or balances, we will notify you by email or an in-platform message at least 7 days before the change takes effect. If you continue to use our platform after that date, the amended terms apply to you; if you do not accept them, you may close your account before the change takes effect and withdraw your balance.

Rabona Casino was launched in 2019, and this version of the terms applies from the date shown above.

Frequently asked questions

How old do I have to be to play at Rabona Casino?

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher, and not resident in a restricted country.

How many accounts can I have?

One. We permit a single account per person, and duplicate accounts held by the same person, household or IP address may be closed with balances forfeited.

Can I reverse a self-exclusion before it ends?

No. Once confirmed, a self-exclusion stays in place for the full period you chose. You can set deposit and loss limits instead if you want more flexible control.

Do bonus winnings have a wagering requirement?

Unless a promotion states otherwise, bonus funds carry a 35x wagering requirement that must be completed within 10 days of activation.

What happens to my account if I stop logging in?

After 12 consecutive months of inactivity your account is treated as dormant, and we may apply an administrative fee to the remaining balance in line with our published schedule.