Our AML and Verification Policy
We operate Rabona Casino under Curaçao licence 8048/JAZ2020-13, and that licence comes with strict obligations to prevent money laundering and verify every player. This page sets out, in plain language, exactly what we check, when we check it, and what we need from you.
Our Commitment Against Money Laundering
We hold licence 8048/JAZ2020-13 from Curaçao, issued to Araxio Development N.V., and under that licence we maintain a full anti-money-laundering and counter-terrorism-financing programme. Our programme is risk-based: the higher the risk a transaction or account presents, the more scrutiny it receives.
We apply the same standards to every player, whether you deposit AUD 20 with a Visa card or withdraw several thousand in Tether. Our compliance team reports to a designated Money Laundering Reporting Officer, who has the authority to review, suspend or escalate any transaction, and in confirmed cases we file reports with the relevant authorities in our licence jurisdiction. We do not tolerate accounts opened for third parties, and we refuse business where verification cannot be completed.
When We Verify Your Account
We verify identity at three points: during registration (automated checks against your details), at your first withdrawal, and again whenever deposits or withdrawals exceed thresholds that trigger enhanced review under our licence conditions.
- Government-issued photo ID: passport, national identity card or driver's licence
- Proof of address: a utility bill, bank statement or similar document dated within the last 3 months
- Payment method verification: a photo of your card (first 6 and last 4 digits visible), a bank statement for bank transfers, or a screenshot of your e-wallet or crypto wallet showing your name or wallet address
How Verification Works
We have built verification around a single upload flow in your account settings, and most documents clear review within 24 to 72 hours. Here is the process from start to finish:
Uploaded documents are stored on encrypted servers with access limited to our compliance staff. We never send your ID copies by email, and we never ask for passwords or full card numbers.
- Log in and open the verification section of your profile
- Upload clear, uncropped photos or PDFs of each required document
- Our automated tools check the document for validity, expiry and tampering
- A compliance officer reviews the file and matches it against your account details
- You receive confirmation by email, or a request for additional documents if anything is unclear
When We Ask for Source of Funds
For most players, ID and proof of address are enough. Where your deposit history, bet sizes or withdrawal patterns fall outside what we would expect for your profile, we may ask you to show where the money came from. This is not an accusation; it is a legal requirement for accounts flagged as higher risk.
Typical triggers include cumulative deposits well above our typical player profile, repeated large crypto deposits from new wallet addresses, or a sudden change in play patterns. Acceptable evidence can include payslips, tax returns, a letter from an accountant, bank statements, or proof of an asset sale. We treat this information as strictly confidential and use it only for compliance purposes.
Monitoring Your Deposits and Withdrawals
Every deposit and withdrawal on our platform passes through automated monitoring that screens for structuring, unusual velocity and patterns inconsistent with genuine gambling. We review withdrawals against your deposits, and we apply a same-method rule: funds must return to the same card, e-wallet or crypto wallet they came from, wherever that method supports withdrawals.
Our minimum deposit and minimum withdrawal are both AUD 20. Withdrawals are capped at AUD 3700 per day and AUD 18500 per week, and VIP players at higher levels receive raised limits and a personal account manager. We charge no fees on withdrawals, and payouts are processed within 0-24 hours once verification is complete.
Transaction monitoring runs 24/7, the same hours as our live chat support. When a transaction is held for review, we tell you promptly and explain what we need.
| Check | What we look at |
|---|---|
| Deposits | Method ownership, deposit velocity against your profile, matching to verified ID |
| Withdrawals | Same-method rule, wagering history, bonus and wager conditions (35x on the welcome bonus) |
| Crypto payouts | Wallet address match, source-of-funds evidence for large or repeated transfers |
If Verification Fails
We do not suspend accounts lightly, but we do not pay out to unverified players either. If documents are missing, expired or do not match your account details, we pause withdrawals first and ask you to resolve the issue. Your deposits and play history stay intact, and you can keep playing while you fix the paperwork.
Where verification cannot be completed, where documents appear forged, or where our checks indicate third-party account use, we may suspend the account, void winnings connected to the breach and, in confirmed money-laundering cases, report to the authorities. You can appeal any decision through [email protected], and a senior compliance officer will review the case independently.
How Long We Keep Your Documents
We retain verification records for the period required by our Curaçao licence, which is at least 5 years after your account closes. The retention period exists so we can answer regulatory requests and investigations, including lawful requests from Australian financial institutions tracing funds.
Once the retention period expires, documents are deleted from our active systems. You can request a copy of the personal data we hold about you at any time, or ask us to correct anything that is out of date.
Frequently asked questions
How long does verification take at Rabona Casino?
Most reviews are completed within 24 to 72 hours. Clear, uncropped uploads of valid documents clear fastest, usually well inside that window.
Can I withdraw before verification is complete?
No. We require ID, proof of address and payment method verification before your first withdrawal. Until then, withdrawals are paused but your account and play history remain fully available.
Do you charge for verification or withdrawals?
No. We charge no fees on withdrawals, and verification is always free. Anyone asking you to pay for verification is not us.
Why do you ask for source of funds?
Our Curaçao licence obliges us to confirm that larger deposits come from legitimate sources. We only ask when your deposit or withdrawal pattern warrants it, and the evidence stays confidential.
What happens to my ID documents after I close my account?
We keep them for at least 5 years to meet regulatory retention rules, then delete them from active systems. You can request a copy of your data at any time while the account exists.