Your privacy and your data
This policy sets out what personal information we collect at Rabona Casino, why we collect it, who we share it with and how long we keep it. It applies to every account holder on rabonacasino-aud.com and covers our sportsbook, casino and payment services.
Data we collect from you
We collect personal information you give us directly and data generated automatically when you use our site. The categories below apply whether you play pokies, bet on sport or simply hold a dormant account.
- Identity data: name, date of birth, residential address, email address and phone number
- Verification documents: ID, proof of address and payment method evidence for KYC
- Transaction data: deposits, withdrawals, bets, winnings and bonus activity
- Technical data: IP address, device identifiers, browser type and approximate location
- Gameplay behaviour: games played, session times, betting patterns and responsible-gambling indicators
- Marketing preferences: which channels you have opted into and which you have opted out of
How we use your data
We use each category of data for specific purposes tied to running a licensed gambling operation. We do not use your information for anything unrelated to those purposes.
- Creating and administering your account and processing your logins
- Verifying your identity under KYC before your first withdrawal
- Processing deposits and withdrawals across AUD, crypto and card methods
- Preventing fraud, bonus abuse and money laundering
- Monitoring play for responsible-gambling signs and enforcing limits you set
- Sending marketing with your consent, and honouring your opt-outs
- Meeting legal and regulatory obligations, including record-keeping rules
Why the law permits it
Every processing activity rests on one of four legal bases. Contract covers everything needed to run your account: registration, payments and game delivery. Legal obligation covers KYC, AML checks and reporting duties imposed by our licence. Legitimate interest covers fraud prevention, security monitoring and service improvement, balanced against your rights. Consent covers marketing communications and non-essential cookies, and you may withdraw it at any time.
How long we keep records
We retain each category only as long as necessary, and gambling regulations require longer storage for financial records than for anything else.
| Data category | Retention period |
|---|---|
| Identity and account data | For the life of your account plus 5 years |
| Transaction and betting records | Minimum 5 years after the transaction |
| KYC verification documents | 5 years after account closure |
| Technical and log data | Up to 12 months |
| Marketing preferences | Until you withdraw consent or delete your account |
When a retention period ends, we delete or anonymise the data. Account closure alone does not erase transaction records, because our Curaçao licence obligations continue to apply.
Who we share data with
We never sell your personal data. We share it only with parties who help us operate, and only for the purposes described above.
- Payment processors handling your deposits and withdrawals
- KYC and AML verification providers who check your documents
- Regulators and licensing authorities, including the Curaçao authority issuing licence 8048/JAZ2020-13
- Analytics and hosting providers under data-processing agreements
- Professional advisers such as auditors and lawyers where required
Your rights over your data
You control your personal information. You can exercise any of the rights below free of charge by emailing [email protected], and we respond within 30 days.
- Access: get a copy of the data we hold about you
- Rectification: correct anything inaccurate or outdated
- Erasure: ask us to delete data we no longer need
- Portability: receive your data in a machine-readable format
- Objection: object to processing based on legitimate interest
- Withdrawal of consent: opt out of marketing at any time
- Complaint: raise concerns with our data protection officer or the relevant data protection authority
Cookies and similar tracking
We use essential cookies to keep you logged in and secure, plus optional analytics and marketing cookies where you accept them in the cookie banner. You can change your cookie choices at any time; see our dedicated cookies page for the full list of cookies, what each one does and how to switch it off.
How we protect your data
We encrypt data in transit with TLS and protect stored data with strong encryption at rest. Access to your information is limited by role-based controls, and our staff receive regular data-protection training. We log access to sensitive records and review those logs for anomalies. If a data breach occurs that risks your rights, we notify the relevant supervisory authority and affected players without undue delay.
Contact our privacy team
Questions about this policy or your data? Email our data protection officer at [email protected] or reach our support team on live chat, available 24 hours a day. We handle every privacy request seriously and respond in writing.
Frequently asked questions
How long does Rabona Casino keep my ID documents?
We keep KYC verification documents for 5 years after your account closes, as our licence requires. After that they are securely deleted.
Can I stop marketing emails but keep my account?
Yes. Withdraw consent via your account settings or the unsubscribe link in any email. Your account and gameplay stay completely unaffected.
Does Rabona Casino sell my data?
No. We share data only with payment processors, verification providers, regulators and analytics partners, strictly to operate the service.
How do I get a copy of my data?
Email [email protected] requesting access. We verify your identity and send your data in a portable format within 30 days.