Responsible gaming at Rabona

Gambling should stay a form of entertainment, never a way to make money or escape stress. We built this page so you can find every limit, tool and support option in one place, without judgement and without fuss.

Our commitment to your wellbeing

We take player wellbeing seriously, and we put it into practice rather than leave it in a policy document. Our systems monitor play patterns across the platform, and when we see behaviour that suggests distress, such as sharp increases in deposit frequency or extended overnight sessions, our trained support team reaches out to check in.

Reality checks are switched on across our games. While you play, a timer appears at set intervals reminding you how long the current session has run and what your net result is. No fancy settings are needed; the reminder simply shows up so the moment stays honest. Our support team is available 24/7 via live chat or email at [email protected] if anything on this page raises a question for you.

Signs gambling has shifted

Problem gambling rarely arrives with a label. It tends to creep in through small habits that feel manageable at the time. Have an honest look at the list below; ticking even one box is worth a conversation with someone you trust or one of the helplines further down this page.

• You chase losses, increasing bets to win back money already gone.
• You hide or downplay your gambling from family and friends.
• You borrow money, sell possessions or dip into bill funds to keep playing.
• Your mood swings sharply around gambling sessions, win or lose.
• You play for longer than you planned, or lose track of time entirely.
• Gambling has replaced hobbies, work focus or time with people you care about.
• You feel restless or irritable when you try to cut down or stop.
• Arguments about money or time spent gambling have become more frequent at home.

Tools you can set today

Every control below lives in your account settings under Responsible Gaming, and each one takes effect immediately. Set them before you play, not after a rough night, because that is when they work best.

• Deposit limits cap how much you can load into your account per day, week or month, adjustable in Responsible Gaming at any time (increases take 24 hours to apply).
• Loss limits stop play automatically once your net losses in a set period reach the amount you chose.
• Wagering limits restrict the total amount you can bet in a chosen period, regardless of results.
• Session timeouts log you out after a fixed period, from 30 minutes up to several hours.
• Reality checks display on-screen session timers and net results at intervals you select, in game settings.
• Cooling-off periods pause your account for a short break, activated via Responsible Gaming or by contacting support.
• Self-exclusion blocks your account for a longer fixed term or permanently, handled through our support team.

How self exclusion works here

We support self-exclusion terms of 24 hours, 7 days, 30 days, 6 months or a permanent closure. During the exclusion period, your account is blocked from login, deposits and play, and we also remove you from all promotional emails so no bonus offer lands in your inbox while you are taking a break.

Any balance remaining in your account stays yours and is unaffected by the exclusion. Open or unsettled bets still settle normally and winnings are credited to your balance, which you can withdraw at any time through the withdrawal methods on file. We will never hold your funds hostage to an exclusion, and no fees apply.

At the end of a fixed-term exclusion (24 hours, 7 days, 30 days or 6 months), access to your account resumes automatically, and you will need to reset your password before logging in again. If you would rather extend the break, contact support at least 48 hours before the expiry date. Permanent exclusions are not reversible; we close the account and return the balance to a payment method in your name.

Keeping gambling away from minors

You must be at least 18 years old to hold an account with us, and we enforce this through KYC checks: photo ID, proof of address and payment method verification are required before your first withdrawal, and reviews are usually completed within 24-72 hours. Accounts flagged with mismatched or borrowed identity details are suspended until the holder proves their age.

If you share a device or computer with young people at home, please never leave your Rabona session logged in, and consider parental control software such as Net Nanny, Qustodio or GamBlock to block access to gambling sites entirely. Your login details and payment methods should stay private, the same way you would protect your banking app.

Free support across Australia

Asking for help is a practical step, not an admission of failure, and every service below is free, confidential and independent of us.

• Gambling Help Online (Australia-wide): 1800 858 858, gamblinghelponline.org.au, available 24/7 with phone counselling and live web chat.
• Lifeline (crisis support if gambling is affecting your mental health): 13 11 14, lifeline.org.au.
• Relationships Australia counselling for gambling affected families: 1300 364 277, relationships.org.au.
• Gamblers Anonymous Australia (peer support meetings, free to attend): gamblersanonymous.org.au.

Talk to our support team

If you want help setting a limit, starting a self-exclusion, or simply talking through what is happening with your account, our live chat runs 24/7 and our team is trained to handle these conversations with care and discretion. You can also email [email protected] with "Responsible Gaming" in the subject line and we will prioritise your message.

You do not need to explain yourself to us. A single sentence, such as "close my account for 6 months", is enough, and we will act on it the same day. Limits and exclusions exist so you can use them without ceremony; that is exactly how we intend it at Rabona Casino.

Frequently asked questions

How do I set a deposit limit on my Rabona account?

Open your account settings, go to the Responsible Gaming section and choose a daily, weekly or monthly deposit limit. Decreases apply immediately; increases take 24 hours to take effect.

Can I get my balance back after self-exclusion?

Yes. Your money remains yours and you can withdraw it at any time during the exclusion period. Open bets settle normally and winnings are credited to your balance.

Is self-exclusion reversible?

Fixed terms of 24 hours, 7 days, 30 days and 6 months end automatically, though you must reset your password before logging back in. A permanent exclusion cannot be reversed.

Where can I get free help in Australia?

Call Gambling Help Online on 1800 858 858, available 24/7, or use their live chat at gamblinghelponline.org.au. Lifeline (13 11 14) is there if you need crisis support.

What happens to my promotional emails during a break?

All marketing emails and bonus offers are switched off for the full duration of a cooling-off period or self-exclusion, so nothing lands in your inbox while you are taking a break.